Customer Services   APHRODITE PO BOX 206 LOWESTOFT SUFFOLK NR32 9AR UNITED KINGDOM.   Tel / Fax : 01502 732965    email: sales@aphrodite-fine-jewellery.co.uk    email : enquiries@aphrodite-fine-jewellery.co.uk   Office Opening Hours:  Mon - Fri:  9am - 5.00pm  Saturday:  9am - 12.00pm      Orders can be made 24 hours a day 7 days a week.                                           Orders outside of office hours will be dealt with and responded to very quickly within office hours.   How To Use This Site: Our jewellery shop online is simplicity itself and easy to get around!!! To see what products we have to sell , click on pictures on home page or go to navigator bar on the left, all jewellery is put into categories for example rings, earrings etc.   Every picture is a link, Click on any picture on our jewellery site which will take you into the type of  handcrafted gemstone jewellery you wish to look at then click on which collection in (Diamond Jewellery/ Gemstone & Diamond Jewellery/or just Gemstone Jewellery),on every page there is a link in Black Text that will take you back to the previous page,you can also click on any picture to view the close up picture of the item,information and price of each item,if wanting to buy an item click on the Add to Shopping Basket,that will take you to the cart page then follow the procedure to Checkout and then to Secure Payments it coudin't be easier. To return to Home Front Page just click on the link Back To Home Front Page at the bottom of each page or on the navigator bar on the left of each page.   How To Order: The 'Add to shopping basket button' adds the item to the basket when you have selected karat weight, price and gold colour,ring size if applicable .Putting something in your basket does not commit you to buying it. You can put as many items as you want in the basket.You can place the order immediately or continue shopping or delete the item, shop online in the comfort of your own home.,hope you like our jewellery and that you visit us again. Check out: Please fill in all information and click on  which payment method you wish to use.Please note all fields with *are required to process your order.All jewellery has to be paid for in advance.   Payment: There are four  different options of paying : Bank Debit Card / Credit Card Payment,cash Special Delivery signed for., Paypal, or you can make payment by Phone: Tel: 01502 732965   Terms and conditions: As you can see we offer a large range of jewellery on our site, so you can find just the item you are looking for, all jewellery is inspected by ourselves before being sent to the customer, we have a 7 day return policy if you do not like the product, Jewellery must be in original condition with security tag in place for a full money back guarantee (sorry but this offer does not include earrings,under no circumstances do we accept the return or exchange pierced earrings,in compliance to current Health & Hygiene regulations. If the Jewellery you require is not instock we can ordered any item in at no extra cost to the customer,delivery for back orders are guaranteed within 21 days plus,we hope you enjoy shopping with aphrodite fine jewellery in the comfort of your own home.   Jewellery Range: Designs ranging  from lightweight classics to the more bold  flamboyant Jewellery in Rings, Pendants, Bracelets and Earrings, with Genuine Natural Diamonds or Genuine Natural Gemstones, if you can’t find anything you like in our jewellery store online, please let us know may be we can help! as some  items can be made with different gemstones, however this may change the price. All pictures of our jewellery  have been enlarged to show the Gemstones and /or Diamonds more clearly, the pictures have not been enhanced in anyway.   Guarantee: A 6 months guarantee is given on all our jewellery against manufacturing* defects subject to the usual terms of misuse. (*This guarantee does not cover neglect) A full refund will be given after the Jewellery has been received by us and has been inspected and verified.    Returned Goods Policy (7 days): All Returned jewellery must have the security tag in place, if removed we will be unable to refund (sorry but this offer does not include earrings due to current Health & Hygiene regulations, Goods have to be in the same condition as when they were sent out to the customer. If you are unhappy with a purchase or goods have been damaged in transit then you must inform us within 48 hours of receipt of the goods and arrange secure return of the item. If our conditions are not met then we will be unable to provide a refund (Please contact us by Fax/Phone:  01502 732965 or email: sales@aphrodite-fine-jewellery.co.uk   Goods must be returned within 7 days via registered post and in the original packaging & box.All correspondence must have your order number and full name and address to deal with your enquiry quickly.  In the event of having to send back a product, please do not add Fine Jewellery on the address label, we have left that out for Security reasons, we cannot be held responsible for parcels that go missing in the post. We do check to make sure that all parcels have arrived at their destination by checking the postal reference number on the Royal Mail Internet Site. All parcels are sent from the uk by Royal Mail Special Delivery and International Signed For with insurance cover.   Security and Privacy Policy: We use Optimal Banking Server who is an international leader in the payment service industry.We never see the customers credit card information, the transaction goes directly through their secure servers, once you have decided on the items you wish to buy and go to checkout, from there you will enter the Optimal Banking system which is quite separate from our own servers and displays the padlock icon to reassure the internet buyer that online security is in place.We will not at anytime part with any information taken by us in the course of ordering, all financial information will be treated with the strictest confidence. To find out further information about Optimal Banking Server please visit: http://www.optimalpayments.co.uk/   Bank card payments: We accept all major credit cards Visa / MasterCard / Switch / Delta / Visa  Electron / Solo. Place item in Add to Shopping Basket and follow step by step instructions. Once order is placed you will receive an invoice via email please print out your own copy of the invoice for your own information.   Paying by Paypal: To pay by paypal you must have a Paypal Account if you haven't already signed up for Paypal you can register by going to www.paypal.co.uk   A Global Leader in Online Payments. Fast, Easy & Secure. Sign Up Now!   Alternative Payment: Cash Sent By  Special Delivery Signed For: